PROCESS
Service & Support
R&D capability, customization process, quality control, delivery and after-sales support.
SERVICE FLOW
From requirement to delivery
Five steps: assess the fibre, choose the model, test a unit, integrate and accept, then deliver and train. Every step has defined inputs and outputs.
- Selection reply
- 1–2 business days
- Trial testing
- 1–2 weeks
- Minimum order
- 1 unit
- Support
- Ongoing
- 01
Requirement and fibre assessment
3–5 business daysDefine what is measured and what the fibre allows.
- Application and monitoring target
- Range / spatial resolution / channel count
- Fibre type and available strands on site
- 02
Selection and proposal
1–2 business daysChoose an instrument or a card, and the exact model.
- Recommended model and configuration
- Host software integration
- Proposal and quotation
- 03
Prototype testing
1–2 weeksConfirm feasibility with measured data.
- Trial unit on site or shipped
- Measured link loss and SNR
- Test record issued
- 04
Integration and acceptance
~1 weekConnect to the site system and sign off.
- Integration with existing platforms
- Alarm thresholds and event rules
- Acceptance report
- 05
Delivery and training
Per contractHand over hardware and documentation with ongoing support.
- Hardware and technical documents
- Operation and maintenance training
- Remote and on-site support